Frequently asked questions
We have the answers to all your questions. We have compiled a list below of some of your more frequently asked questions.
Is eKauri suitable for my company?
If you work in a foundation, society, group, organization, corporation or company in the home care business and furthermore have an interest in working with new technology to improve the services you offer, then eKauri is for you.
How can I work with eKauri?
We will adapt to the size, structure and objectives of your business. We recommend that you call us, send an email to info@ekauri.com or get in touch via our contact page. We will then assess your needs and make sure we provide the best possible service.
What do the sensors detect?
The sensors detect ambient parameters in the home of the user, such as light, movement, temperature, humidity, the opening of doors.
They also send information regarding maintenance of the system, and can detect things such as battery level, change of position, malfunctions, etc.
Does any work have to be done in the user’s home?
No work is necessary as eKauri can be set up and running within a matter of minutes.
Who takes care of installation in each home and set up of eKauri Home?
At eKauri we offer tailored training programmes for all client profiles. We are able to find the right person in your company to carry out the installation and validation of each new user.
How often is maintenance carried out on each installation?
The sensors are equipped with a long life battery, which is constantly monitored. Depending on the activity in the home and the environmental parameters the battery will last between 1 and 2 years. We recommend the battery be checked at least once a year.
How much electricity does eKauri consume?
eKauri Home has only one element that requires an electrical connection: the hub. This has very low power consumption –one year of use is the equivalent of just one hour of ironing!
What does the eKauri Home installation involve?
The basic ekauri Home kit consists of a door sensor and a sensor for each room.
A basic kit would therefore include approximately 5 or 6 sensors.
eKauri Home installation is carried out by authorised personnel in approximately 30 minutes.
How often is information sent to the eKauri Cloud?
Information is continuously sent from each home to the central servers of the eKauri Cloud. Therefore we can constantly monitor the position of every user and identify anything unusual.
How can a home care worker or carer stay informed about the user’s condition?
From the data received from each home the system establishes a range of behaviour. Alarms and notifications are then established for when behaviour deviates from set parameters.
Furthermore, there is a webpage where user history and routines can be consulted. It is also possible to edit notifications and generate reports.
What happens if there is an emergency?
Emergency situations are defined from the control centre itself. eKauri adapts accordingly to the structure of your company.
While we can help you install the best system for your needs, it is your company who will decide how best to deal with emergency situations.
Can I integrate the system with home care management systems?
There are a range of ways in which eKauri can be integrated with the management system or ERP used by your company. Please do not hesitate to ask for more information about this.